Factors evaluation and variable that influence the improvement programs in continuous support specialists vision

Roberto Jorge Junior, Dirceu Da Silva, Roque Rabechini Junior

Abstract


This work has the objective to identify the factors and variables that make influence at sustainability of continuous improvement programs. It has done an exploratory study, by the quality analysis, with qualified experts in Lean Six Sigma methodologies and huge experience to implement these projects to qualify the factors and variables. The results, which ones were discussed and resort by literature basis generated a package of variables related with factors that make influence to sustainability of continuous improvement programs. Factors are related technical aspects but also involve other 12 factors like: strategic alignment, communication, leadership involvement, culture, governance, training, human resources support, learning organization, reward and recognition, infrastructure, experts support and client vision.

Keywords


Melhoria Contínua; Lean Six Sigma; Sustentação dos Programas de Melhoria Contínua.

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